When your security system triggers an alarm, our Central Station will respond within thirty seconds. Consistent with local laws, our Central Station will notify police, fire or medical emergency services after verifying a true emergency. Please note that some city and state governments have placed various conditions or restrictions on their response policies and do not dispatch emergency personnel based solely on alarm signals. Accordingly, Elliott Security and Alarm Systems or our Central Station cannot guarantee emergency personnel will be dispatched based solely on alarm signals in certain areas. You should contact your local government, police, fire or medical departments to determine response policies.


  9) What if my telephone landline is cut, will my alarm system still function properly?
The alarm system will properly function as programmed by the installer. However, if the landline is cut then the system will not dial to the central station to dispatch the proper authorities. A cellular backup unit provides your home or business with the highest level of security available. In the event telephone service is interrupted and this device is installed, your security system can still transmit alarms and supervisory signals to the central station. Cellular units can be installed and programmed in existing systems. Please note that with any cellular provider, signal service can be weak in certain areas. We recommend a landline to get the maximum service with the alarm systems. We are not responsible if the cellular service is weak or interrupted in any way.

Cellular backup signals communicate on the secure digital part of the network, so there are no busy signals or dropped calls. We incorporate separate receivers as well as a fully supervised network to ensure fast and efficient communication from one of our wireless alarm kits. The cellular unit, activation and monitoring rates are additional.


  10) Does this wireless system have many false alarms?
NO. The technology today is very sophisticated and updated as time progresses. Most common false alarms are from user errors. The systems comply with SIA CP-01 False Alarm Standards to help cut down on false alarms. It is our responsibility to instruct our customers on how to operate these systems. A user video guide is provided for additional reference.


  11) What happens if we lose power?
These systems have a rechargeable backup battery installed in the control panel in the event your power is lost. When power is restored your battery will recharge within 24 hours.


12) What happens if I need police, medical or fire assistance, do I dial 911?
We gather all the basic information needed that a 911 operator would ask for in the event of an emergency when we set up your account. We then program the alarm system panel by activating your panel emergency panic buttons. When a emergency panic button is pressed, the Central Station will receive the panic code you pressed from the panel, and dispatch the appropriate emergency authorities. This method will free up the 911 system saving you more time to focus on the emergency.


13) Are these wireless alarm systems hard to operate if they are sophisticated?
No. In fact they are so easy even a five year old can be shown how to turn this system off with a four digit pass code. Keep in mind that it is your responsibility to train whover operates your systems.

14) Do I need a permit or license for my alarm system?
Most cities now require a permit if you operate a monitored alarm system. These permits have a minimal cost. This information can be obtained through your local city hall.

15) Do you install surveillance cameras?
Yes. We offer some of the most up to date hi-tech digital video multiplex systems and cameras on the market.

16) Are these systems expensive?
Since each established premises has a different layout, we would need to estimate what it will cost for equipment. Installation cost will vary. We offer Leasing and financing is available.

17) What kind of warranty do you offer with your video surveillance systems?
Most of our surveillance systems come with a standard three year warranty when you finance them. Most of our cameras come with a standard three year warranty and our customized dvr's come with a standard one year warranty.

Elliott Security Systems, LLC will not be responsible for consequential damage to the systems or its components caused by either internal or external equipment, shorted connections or components no installed or obtained from us. We will not be liable for damages due to physical abuse, excessive usage or maintenance neglect. The limited warranty also does not cover any losses or damages that may occur as a result of electrical power surges or acts of God, any repair, modification, adjustment or installation of options or parts by anyone other than one of our authorized technicians. Contact us for more information about our complete warranty terms.

18) Do you offer and install used alarm or surveillance systems?
On occasion we will have some used equipment. We do our best to make sure these systems are cleaned and tested to verify they are still capable of operating with the factory settings. Think of it as if you went to used car lot and purchased one after they inspected, tested, cleaned and prepared it for resale. The difference is you won't pay as much for these used systems as you would a new one. We're always here to help.

19) Do you offer financing for your video surveillance systems?
We are here to help you any way we can. We do offer financing and can get you into a surveillance system for less than you think. Please take time to contact us and we'll try to answer your questions the best we can.

20) What happens if I move when I sale my home?
As long as you are under contract with Elliott Security & Alarm Systems, we will move your system and reprogram it in your new premises. All you will be required to do is update your information and file a new permit if applicable.

This page may be updated with new information as it becomes available. You may contact us if you have a question or comment you didn't see here. Thank you.